For riders · Updated
Signing in without a password
The app has no passwords. You sign in with a 6-digit code sent to your email, or with your Google, Apple, or Microsoft account when those buttons show on the sign-in screen.
Steps
- Open the app. You'll see the sign-in screen.
- Type your address under Email address and tap Email me a 6-digit code.
- Open the email and find the 6-digit code.
- Type the code in the box and tap Sign in.
- Rather use an account you already have? Tap Continue with Google, Continue with Apple, or Continue with Microsoft instead, if you see them.
The first time you sign in, a few welcome steps follow: your name, your H.O.G. ID, an emergency contact, how you ride, and your chapter's invite code. Only your name is needed. Tap Skip for now on the rest and finish later in your profile.
Good to know
- The code works for 10 minutes. If it runs out, ask for a new one.
- Always use the code from the newest email. Older codes stop working.
- No email? Check your spam or junk folder before asking again. You can ask for up to 3 codes an hour.
- After 5 wrong tries, ask for a new code.
- Typed the wrong address? Tap Use a different email.
- One account covers every chapter and challenge you ride in. Use the same email address each way you sign in, so it all stays in one account. Apple's "Hide My Email" gives the app a different address, which can start a second account.
- If you see a message that you already have an account with that email, sign in with the email code instead.
- To sign out, open your profile and tap Sign out at the bottom.
Passkeys
After you sign in once, open your profile and tap Add a passkey on this device. Next time, tap Sign in with a passkey and use Face ID, Touch ID, or your phone's screen lock. No code needed.